Banks and CONNECTIVITY
One Unfortunate day, On one of my regular visits to the Bank, i noticed the regular efficiency with which the transactions were carried out sadly missing. I found out at the Reception desk, that this was due to problems with "CONNECTIVITY".
Further enquiry revealed that the particular branch was facing problems in Internet Connectivity with the Head Office, resulting in the disruption of normal service.
The Bank obviously in a bid to improve productivity and customer service, must have shifted to computerising their records and centralizing their databases with the Head office.
More people started pouring into the branch and the air started to fill with the word CONNECTIVITY. Somehow everyone young and old realized that CONNECTIVITY was very important in the Bank's Current scheme of things and the situation they were finding themselves in. Most of the customers were patient and the impatient ones let out their frustration and left.
The Staff members, not missing out on the blessed break, headed out in groups of 2/3 for Coffee breaks. We waited patiently for 30 mins, but still no signs of CONNECTIVITY around.
An Old man sitting next to me ran out of patience and started telling me about the days of old, when those big registers mainted all details of bank accounts and how he would never have to face a problem like this ever then.
I wanted to tell him, that then he would have had to take extra care of his deposits and cross-check the pass books to ensure there was'nt any human errors. However at the very same moment someone announced that CONNECTIVITY IS OKAY.
So everyone including the old man cheered up and i thought better off than telling the old man my mind.
5 Mins of smooth work later, *darn my luck* problems with Connectivity resurfaced.
This time i hung around for 5 mins, but lost my patience and started to leave.
However as i left, i felt *DISCONNECTED*(Discontented) with the bank in terms of their infrastructure and commitment to service.
Further enquiry revealed that the particular branch was facing problems in Internet Connectivity with the Head Office, resulting in the disruption of normal service.
The Bank obviously in a bid to improve productivity and customer service, must have shifted to computerising their records and centralizing their databases with the Head office.
More people started pouring into the branch and the air started to fill with the word CONNECTIVITY. Somehow everyone young and old realized that CONNECTIVITY was very important in the Bank's Current scheme of things and the situation they were finding themselves in. Most of the customers were patient and the impatient ones let out their frustration and left.
The Staff members, not missing out on the blessed break, headed out in groups of 2/3 for Coffee breaks. We waited patiently for 30 mins, but still no signs of CONNECTIVITY around.
An Old man sitting next to me ran out of patience and started telling me about the days of old, when those big registers mainted all details of bank accounts and how he would never have to face a problem like this ever then.
I wanted to tell him, that then he would have had to take extra care of his deposits and cross-check the pass books to ensure there was'nt any human errors. However at the very same moment someone announced that CONNECTIVITY IS OKAY.
So everyone including the old man cheered up and i thought better off than telling the old man my mind.
5 Mins of smooth work later, *darn my luck* problems with Connectivity resurfaced.
This time i hung around for 5 mins, but lost my patience and started to leave.
However as i left, i felt *DISCONNECTED*(Discontented) with the bank in terms of their infrastructure and commitment to service.
posted by Manas at 1:18 AM
0 Comments:
Post a Comment
<< Home